AI review replies for local businesses
Every review answered. In your voice.
Ovato drafts a thoughtful reply to every review your business gets — you just tap approve. Five-star thank-yous and one-star fires, handled before your coffee is.
Waited 45 minutes past my appointment. Nobody apologized. Not coming back.
Alicia, you're right — a 45-minute wait with no explanation isn't the experience we want anyone to have, and I'm sorry. I'd like to make this right: call us and ask for Danny.
· What you get ·
Reviews are your storefront. Ovato keeps it spotless.
Replies in your voice
Set your tone, your facts, your sign-off once. Every draft sounds like you wrote it on a good day — never like a template.
De-escalation built in
Angry 1-star review? The AI acknowledges, takes responsibility where it's due, and moves the conversation offline. No arguing, no excuses.
You approve everything
Nothing ever posts on its own. Review the draft, edit if you like, and approve — you're always the last word.
Never miss a review
Get an email the moment new reviews need you, with a one-click path to a ready draft. Watch your response rate climb.
· How it works ·
Live in three steps
Connect
Sign in and connect your Google Business Profile in two clicks.
Approve
AI drafts a reply to every review, in your voice. You tap approve.
Grow
A 100% response rate builds trust with every customer who reads your reviews.
· Sample drafts ·
Five-star thank-yous. Three-star saves.
Sample drafts from our demo barbershop — every reply matches the moment, sounds like the business, and waits for your approval.
Best fade I've had in years — Danny remembered exactly how I like it from last time. This place is my new spot.
Marcus, this one made our week — thank you. Danny says your next cut is already dialed in. See you in the chair soon, and we really appreciate you spreading the word.
Great cut and friendly staff, but I waited 25 minutes past my appointment time. Might try somewhere closer to home next time.
Jenna, thanks for the honest note — the cut should never come with a 25-minute wait. We've added buffer time between bookings to fix exactly this. We'd love the chance to show you the fixed version.
· Questions, answered ·
Questions about handing your reviews to AI?
Never. Every draft waits for you — read it, edit it if you like, and nothing reaches Google until you tap approve. There is no auto-post mode.
A one-time setup: your tone, the facts the AI may use (hours, names, policies), things it must never say, and your sign-off. Every draft is written against those rules, so replies sound like you — not a template.
They're handled differently from five-star thank-yous: the draft acknowledges what went wrong, takes responsibility where it's due, and moves the conversation offline. No arguing, no excuses.
Google Business Profile at launch — that's where local reputations are won. Yelp and Facebook are on the roadmap if enough businesses ask.
Early access is free while we onboard the first businesses. Pricing comes later, and waitlist members hear about it first.
We're in private beta, onboarding a few businesses at a time. Join the waitlist below and we'll email you when your spot opens up.
· Private beta ·
Your next review deserves a great reply.
Join the waitlist — early spots are free while we onboard the first businesses.